Pushing Emergency Management into Usable SPACE: Securing and Personalizing the Voice Channel

Human error compromises the security of information systems in government and business organizations in the best of times. In an emergency situation, users are apt to give out more, rather than less information, over the voice channel, in the hope that any extra information may be helpful. Social engineering schemes to gain unauthorized information access are more likely to succeed as human expediency, to access information to inform decision makers and emergency operations, wins the tradeoff over seemingly pedantic security management. We propose an architectural design, specifically for the voice channel, consisting of the coupling of security and context mechanisms with query processing for secure and relevant information retrieval in emergency situations. Security and context mechanisms are expected to enhance the utility of information dissemination, via voice, to the emergency worker while ensuring procedural and fine-grain levels of security in emergency management situations.

By: Dimitri Kanevsky; Dawn Jutla; Nabil Adam

Published in: RC24115 in 2006


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