We have modeled a sales opportunity management process of an IBM business division using an operational process specification methodology. The modeling approach, OpS (Operational Specification), factors the knowledge about the business operations into Information, Function and Flow components, and enables the analysis to identify process improvements. Some results of simulating this model are also presented.
By: Young M. Lee, Steve Buckley, Nathan Caswell, Anil Nigam, Bala Ramachandran
Published in: RC23004 in 2003
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