Because of internal factors like technology changes and external forces such as legislation and competition, business procedures must constantly adapt and evolve in order that the organization remains viable. In addition, the need to handle many exceptions makes business processes complex and modeling them in workflow management systems an
extremely difficult task. We propose a workflow support system that, by enforcing business rules only where necessary, allows the users to solve day-to-day business problems in a pragmatic way. In addition, the knowledge gained by watching the participants of a business process can be shared across the enterprise with the goal of
constantly improving organizational efficiency.
Keywords: CSCW, workflow, knowledge management, organizational learning, business process reengineering, organizational memory.
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By: Keith Whittingham
Published in: RZ3116 in 1999
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