We summarize the current state of web. based expert .systems. We argue that at the current juncture expert .systems are not commonly used for e-commerce, and moreover their current me in e-commerce IS limited primarily fo co-owner commodities such as computers and shoes. Although the sales price. for solutions and services accurately matches the classical paradigm of’ an advice-giving expert system, little has been done fo automate this process. To blaze this trail we describe a working expert system prototype called BNAT (Business Needs Analysis Tool) that is designed ,for this purpose. Insights that we obtained by testing our prototype with actual business executives are summarized,
By: Steve Buckley, Shubir Kapoor, Kaan Katircioglu, Oyedele Oladeji
Published in: RC22053 in 2001
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