In this paper we describe design methods and algorithms for service quality monitoring and improvement in dynamic service networks where business decision-making on product performance is dependent on the quality of services and information shared between the providers in the service network. We also present a methodology for composition based on diverse criteria and risk factors for continuous monitoring and improvement of the service network quality. The scenarios and results presented in this paper are based out of real industry engagements from diverse manufacturing supply-chains, where the primary manufacturer is increasingly dependent on the supply-chain for production, manufacturing and service delivery.
By: Sai Zeng; Jakka Sairamesh; Mitch Cohen; B. J. Steele
Published in: RC24821 in 2009
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