Electronic commerce systems currently focus on and provide sales and payment functionality. Only recently we can see in some domains companies that offer their customers the ability to monitor and control services, which are performed on their behalf, through a network like the Internet. In many cases companies choose Workflow Management Systems (WfMS) to support the service performance. This contribution proposes a framework to relate monitoring and control operations of services to WfMS-enacted processes. This helps organisations to offer customers service management capabilities for their WfMS-enacted services.
By: Heiko Ludwig and Andreas Schade
Published in: RZ3144 in 1999
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