Lessons From Existing Business Process Hierarchies for Building a New One for Traffic

A process hierarchy has the advantage of giving the
business a holistic view at all times, promoting a com-
mon terminology for inter-organization communica-
tion, maintaining customer-centric focus, and enabling
benchmarking with industry best-practices. Today,
the same kind of efficiency is needed in public sector
where government o ers services like traffic, water, en-
ergy and public safety to citizens. Here, a government
not only needs to communicate with its own agencies
but also external stake holders like citizens, businesses
and international organizations. However, despite its
success in business sphere, business process hierarchies
are not available in public areas like traffic.

In this paper, we first articulate design principles
which process hierarchies should follow and then em-
pirically analyze their adherence by the widely-used
standard Process Classiffication Framework. Then, we
use the lessons to create a new process hierarchy for
traffic domain. For the purpose, we obtain the process
content by automatically extracting it from public doc-
uments using harvesting tools and semi-automatically
organizing it. We indirectly validate our approach in
automotive industry where processes extracted from
automotive terms match favorably with known rele-
vant industries. The paper enhances the state-of-the-
art in understanding of how existing process hierar-
chies are organized as well helps push its success to
public sector (smarter cities) domains.

By: Pietro Mazzoleni, Biplav Srivastava and Srikanth Tamilselvam

Published in: RI11022 in 2011


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