An Approach to Predictive Detection For Service Management


    Service providers typically define quality of service problems using
    threshold tests, such as ``Are HTTP operations greater than 12 per second
    on server XYZ?" This paper explores the feasibility of predicting
    violations of threshold tests. Such a capability would allow providers to
    take corrective actions in advance of service disruptions. Our approach
    estimates the probability of threshold violations for specific times in the future. We model the threshold metric (e.g., HTTP operations per second) at two levels: (1) nonstationary behavior (as is done in workload forecasting for capacity planning) and (2) stationary, time-serial dependencies.Using these models, we compute the probability of threshold violations.Our approach is assessed using simulation experiments and measurements of HTTP operations per second on a production web server. For both assessments, the probabilities of threshold violations produced by our approach lie well within two standard deviations of the measured fraction of threshold violations.

By: Joseph L. Hellerstein, Fan Zhang, Perwez Shahabuddin

Published in: RC21254 in 1998

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