The whitepaper identifies shortcomings in the existing collaboration technologies with the aim to improve the productivity of geographically distributed teams. For this purpose, we propose a framework for analyzing how teams interact and how those interactions and supported by various social processes are linked to team productivity.
By mapping the existing collaboration technologies onto the framework, it is seen that they lack in terms of their ability to support unintended (anticipated and unexpected) interactions and do not quite measure up as far as capturing and reusing knowledge from these interactions is concerned.
The whitepaper further identifies that opportunities that are presented by these gaps and highlights the technological challenges involved in filling those gaps.
By: Vipul Bansal
Published in: RI02013 in 2002
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