Over the past couple of years, IBM Researchers have been working closely with IBM Software Group and Global Services teams in e-commerce and e-business integration related customer engagements. Research has two primary reasons for participation: first, to help IBM succeed in the marketplace by bringing researchers’ insights and depth of knowledge directly to customer engagements; second, to bring back home some of the technical challenges that need further research and to pursue those research topics for further enhancement of IBM’s software products. In this paper, we summarize our observations based on customer engagement experiences. Specifically, we talk about common e-business integration issues, integration challenges, how the IBM WebSphere product suite addresses some of these challenges, areas for improvement and finally suggested topics for future research.
By: Fredrick Wu , Rama Akkiraju, Terry Heath
Published in: RC22313 in 2002
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