In recent years, there has been a significant increase in purchase order status inquiries due to the
exponential growth of electronic commerce. In this paper, we present an implementation of a wireless
solution that enables users to look up the status of their purchase orders via a wireless device equiped with a web browser such as cellular phones and PDA devices. In addition, this solution is extended in a prototype to support cellular phones without web browsers by incorporating telephony technology. As a result, order status may be accessed via any conventional telephone in an automated fashion. This solution provides better service to customers through broader accessibility and lower operating costs of customer support centers by minimizing human assisted telephone calls.
By: Thao N. Nguyen, Kakan Roy, Linh H. Lam, Thomas Y. Kwok, Rosa Bolger, Linda Brower
Published in: RC22510 in 2002
LIMITED DISTRIBUTION NOTICE:
This Research Report is available. This report has been submitted for publication outside of IBM and will probably be copyrighted if accepted for publication. It has been issued as a Research Report for early dissemination of its contents. In view of the transfer of copyright to the outside publisher, its distribution outside of IBM prior to publication should be limited to peer communications and specific requests. After outside publication, requests should be filled only by reprints or legally obtained copies of the article (e.g., payment of royalties). I have read and understand this notice and am a member of the scientific community outside or inside of IBM seeking a single copy only.
Questions about this service can be mailed to reports@us.ibm.com .