Multiple Users’ Perspectives of Collaborative Activities in Complex Work

Earlier, we extended the concept of landmarks in complex collaborative work to include not only online documents, but also people, roles, events, and systems [12]. We used participatory analysis to obtain these insights into users’ practices. In this position paper, we report on a further analysis of landmarks, with an enhanced form of participatory analysis. We focus on the diversity of individuals’ perspectives on these “common” work items, and begin to investigate how well one collaborator understands the perspectives of the other collaborators.

By: Michael J. Muller; Michael Wu

Published in: RC23727 in 2005


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