Using Video Connections to Support Distance Collaboration: A Case Study

This paper describes the lessons learned in a study on using a video connection between three geographically distributed groups. The video connection was set up to allow a few people from one site to be included in weekly status meetings held at another site. It was also used to hold informal meetings with a third site. Overall, participants at all sites preferred using video. However, the type of meeting, technical set up costs and lack of access to the video meeting room inhibited more extensive use of the video. Issues that arose in the study include physical set up, usage of the video equipment, data sharing, and participant attitudes towards video meetings. This paper concludes by listing ongoing work to both improve the video meeting experience and encourage spontaneous video meetings.

By: Alison Sue

Published in: RJ10307 in 2003


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